By Andrew Clark, LEPCO Executive Team
A few months ago, I was listening to an interview with Doug Eroh of Longo Toyota, the largest Toyota dealership in the country. His team has a set of pillars for their everyday jobs. One of those pillars is “Think big, act small” which resonates with the way I think of LEPCO.
Why? Because here at LEPCO, we are a large small business. Though we have a large warehouse with loads of equipment, we act small. We are a company that is committed to every interaction with every stakeholder. That includes every booking, every package, every email, every phone call. All significant. And there is no outsourced customer support nor automated chatbots. Only real people building real relationships.
But we also think big! In a future that seems complicated, we will always vouch for our channel and the value and expertise it provides. And I do not use the term “expertise” lightly! Every day I am impressed by the industry knowledge throughout our dealer network, by the innovations by our manufacturer partners, and by the value placed on productivity by our end-user customers. Let’s not forget your LEPCO salesmen – they are bringing their A-game to support you and your business every day. That’s an impressive network, all around.
Our logo with the three arrows stands for a win-win-win. We take pride in making sure that our manufacturers, dealers, and end users all win. Fruitful businesses and strong relationships are the backbone of this industry. LEPCO will continue to serve our people every day, no matter how big or small the job is.
At LEPCO, we choose to operate with pride, continuously improve, serve with integrity, create successful partners and prioritize family culture. For all of us here at LEPCO, these values make real the ‘think big, act small’ way of doing business.
These principles are adapted from Think Big Act Small by Jason Jennings:
- Always be humble and down to earth.
- Keep getting your hands dirty on the details of your business.
- Set short-term goals but have a long-term horizon.
- Let go of obsolete products, services and processes.
- Have everyone thinking and acting like an owner.
- Invent and reinvent your business as often as required.
- Be committed to the creation of win-win customer solutions.
- Deliberately choose the competitors you go up against.
- Build and grow your community of workers, customers and fans.
- Rely on homegrown leadership rather than miracle-workers.